1. Scope
These terms govern the sale of TOPLOOK optical and sun frames to consumers through toplookeyewear.com.
2. Products and prices
Prices are shown in Canadian dollars (CAD), excluding applicable taxes. Optical frames are sold without prescription lenses unless stated otherwise.
TOPLOOK may change its prices at any time; the applicable price is the one displayed when the order is placed.
3. Order and payment
An order becomes final once payment is confirmed. Accepted payment methods are shown at secure checkout.
A confirmation email summarising your order is sent to you.
4. Delivery
Orders are prepared within 1 to 3 business days. Transit times depend on destination and selected carrier.
Any damaged parcel must be reported within 48 hours of receipt, with photographs.
5. Right of withdrawal and returns
You have 14 days from receipt to return an unworn item in its original case and packaging.
Refunds are issued to the original payment method after inspection. Frames fitted with custom prescription lenses cannot be returned.
6. Warranties
All our products benefit from the statutory warranties of conformity and against hidden defects.
A 12-month commercial warranty covers hinge and plating defects, excluding normal wear, scratches and accidental breakage.
7. Claims and disputes
Any claim should be sent to contact@toplookeyewear.com. We favour an amicable resolution before any legal action.